Hearth And Joy Privacy Policy Last updated: April 3, 2026
This Privacy Policy describes how Hearth And Joy (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hearthandjoy.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Shopping information including the items you view, add to your cart, or otherwise interact with on our Site.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as WooCommerce and WordPress.
- Our payment processor, WooPayments, which collects payment information (e.g., credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products you have requested.
- Our print-on-demand and fulfillment partner, Printify, and their network of fulfillment partners, who receive your shipping information in order to produce and deliver your order.
- Advertising and analytics platforms, including Google Analytics, Meta (Facebook/Instagram), Google Ads, and TikTok Ads, which may collect information about your interactions with our Site and advertisements through cookies, pixels, and similar tracking technologies.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications to you related to your purchases, returns, or exchanges, arrange for shipping through our fulfillment partners, and facilitate any returns and exchanges.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or postal mail, and to show you advertisements for products or services. This includes using your personal information to build and target custom and lookalike audiences for remarketing campaigns on platforms such as Meta, Google, and TikTok, and to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
- Analytics and Site Improvement. We use tools such as Google Analytics to understand how visitors interact with our Site so that we can improve its performance, content, and user experience.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to deliver and measure the effectiveness of advertising campaigns. We also permit third-party service providers and advertising partners — including Google, Meta, and TikTok — to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf, such as payment processing (WooPayments), order fulfillment and shipping (Printify and their fulfillment partners), data analytics, customer support, and cloud storage.
- With business and marketing partners, including Google, Meta, and TikTok, to deliver advertising, run remarketing campaigns, and build lookalike audiences. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months, disclosed the following categories of personal information about users for the purposes set out above:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order information | Vendors and third parties who perform services on our behalf (payment processors, fulfillment partners, analytics providers); Business and marketing partners |
| Commercial information such as order information and shopping information | Vendors and third parties who perform services on our behalf; Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners; Analytics providers |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Sale and Sharing of Personal Information for Advertising Purposes
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order information | Business and marketing partners (Google, Meta, TikTok) |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
We do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information varies depending on the type of information and the purposes for which it is used. In general, we keep your information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law (such as for tax, legal, or accounting purposes).
Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, such as the right to request access to, correction of, or deletion of personal information we hold about you. To exercise any such rights, please contact us using the details below. We will respond to your request in accordance with applicable law.
You may also opt out of targeted advertising by adjusting your preferences through the relevant platforms:
- Google: https://adssettings.google.com
- Meta: https://www.facebook.com/adpreferences
- TikTok: Through your TikTok account ad settings
Contact
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights described above, please contact us at:
Hearth And Joy Email: griffin@hearthandjoy.com Website: https://hearthandjoy.com/